BILLING FAQs
FREQUENTLY ASKED QUESTIONS
We are here to assist you with any billing questions or concerns you may have, ensuring a smooth and hassle-free experience. For any additional questions or concerns, please contact billing@dha-cpa.com for assistance.
Please reach out to confirm that the contact information we have for your account is up to date. This will ensure timely communication and delivery.
In our software transition, only the primary email address was migrated over. If you would like invoices to be delivered to someone else, please let us know and we can make that update for you.
In our new software, we are unable to write off service costs or service items without creating and sending an invoice. You may receive an invoice for $0 or see an item with a $0 amount attached. This may be updated in the future, and we apologize for any confusion in the meantime.
In some cases, yes, though we are not always able to provide all the details you may be seeking. Please feel free to reach out if you have questions about your billing, and we will do our best to provide answers.
Yes—please reach out if you are interested in setting up a service agreement and/or automated billing for services with DHA CPAs.